Frequently Asked Questions

Orders are hand-packed within 1–2 business days. Standard domestic delivery then takes 3–5 business days, while express arrives in 1–2. You will receive a tracking link the moment your parcel leaves our studio.

Yes — we ship to most countries worldwide. International timelines range from 7–14 business days depending on your location and local customs. Any duties or taxes are calculated at checkout where possible.

Once your order ships you will receive an email with a tracking number. You can also view live status any time from your account under Orders.

We offer a 30-day satisfaction guarantee. If a product is not right for your skin, return it — opened or unopened — for a full refund or exchange. Gift sets must be returned complete.

Head to your account, open the order, and select “Request return.” We will email a prepaid label and instructions. Refunds are processed within 5 business days of the parcel reaching us.

Always. Every Nyraa formula is certified cruelty-free and the vast majority are fully vegan. Any product containing ethically sourced beeswax or honey is clearly labelled on its page.

Our botanicals are chosen to be gentle, and formulas are dermatologically tested and free from synthetic fragrance and harsh sulphates. As with any new product, we recommend a 24-hour patch test.

Start with our skin-concern guide or reach out to our concierge — share your skin type and goals and we will build a personalised ritual for you, no purchase required.

No — you are welcome to check out as a guest. Creating an account simply lets you track orders, save addresses, and reorder your rituals faster.

We accept all major credit and debit cards, along with popular digital wallets. Every transaction is encrypted and processed through a secure, PCI-compliant gateway.